Refund policy

Refund & Return Policy

Last updated: March 1, 2026

At Stardust Starlets, we want you to love your purchase. Please read our return policy carefully to understand your rights and options.

Return Window

Returns must be requested within 5 days of delivery.

Eligibility

We accept returns of unused, unworn items in their original condition with all tags and packaging intact. To be eligible, the return must be initiated within 5 days of delivery.

Some products may be final sale due to the nature of our supplier partnerships. Please contact us at info@starduststarlets.com for return eligibility.

Non-Returnable Items

The following items are not eligible for return unless they arrive damaged or incorrect:

  • intimate items
  • beauty products
  • custom or personalized items
  • clearance/final sale items
  • perishable goods
  • worn, washed, or used items

Return Approval Required

Do not send items back without contacting us first. Returns sent without approval may not be accepted.

How to Start a Return

To request a return, email us at info@starduststarlets.com with:

  • Your order number
  • A brief reason for return
  • Any photos that may apply

We will reply with return instructions and next steps.

Return Shipping

Unless the item received was incorrect or defective, customers are responsible for return shipping costs. We recommend using a trackable shipping method, as we cannot guarantee receipt of items lost in transit.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery at info@starduststarlets.com with:

  • Your order number
  • A description explaining the issue
  • Clear photos of the issue

We will review the case and resolve it promptly.

Exchanges

We do not guarantee direct exchanges. If you need a different item, size, or variation, the fastest option is usually to place a new order after your return is approved.

Refunds

Once we receive and inspect your return, we’ll notify you of approval status. If approved, your refund will be issued to your original payment method within 15 business days.

Please note:

  • Your bank or card issuer may take additional time to process the refund
  • If 15 business days have passed since refund approval and you have not received the funds, contact us at info@starduststarlets.com

Order Cancellation Policy

Orders may be canceled within 12 hours of purchase. After that point, orders may already be in processing or sent to our fulfillment partners and cannot be canceled. If you need to request a cancellation, contact info@starduststarlets.com as soon as possible with your order number. Submitting a cancellation request does not guarantee cancellation.